FAQ
Shipping, returns, fit and custom work.
Orders and shipping
How long does shipping take?
All orders are processed within 3 to 5 business days, not counting weekends and holidays. You will get a second email when your order ships. Shipping charges are shown at checkout and depend on where the package is going.
How do I reach you?
Email marshal@louislloyd.com. Include your order number if your note is about an order.
Returns
What is your return policy?
We accept returns up to 14 days after delivery, as long as the item is unused and in its original condition. We refund the full order, including shipping costs for the return. Please allow 7 business days for the refund to process.
My order arrived damaged. What do I do?
Email marshal@louislloyd.com as soon as you can with your order number and a photo of the item. We handle these case by case and will work toward a fix you are happy with.
The goods
Will the driver cover fit my driver?
Our driver covers are made to fit most modern drivers.
What sizes do the belts come in?
Belts come in sizes 30 to 40, with a stretch fit.
Custom work
Can I order something custom?
Yes. Alongside our available Hide Series pieces, we take custom commissions: a single cover or a coordinated set. Email stephen@louislloyd.com with what you have in mind.
Can I return a custom order?
Email marshal@louislloyd.com and we will sort out your return case by case.